Business Administration Services – National Certificate

Course Description:

This qualification is for any individual who is, or wishes to be, involved in the administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations.

The core component contains competencies in information handling, communications, enterprise/customer service, technology, organisation skills, self-development, teamwork and business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of reception, executive administration, financial services and banking, legal administration and human resources.

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures the progression of learning, enabling the learner to meet standards of service excellence required within the administrative field of learning.

Modules:

Module 1: Fundamentals in literacy
Module 2: Fundamentals in numeracy
Module 3: Software technology
Module 4: Administration of office management
Module 5: Business operations
Module 6: Introduction to project research
Module 7: Human resource relations understanding
Module 8: Customer service control
Module 1: Fundamentals in literacy
Module 2: Fundamentals in numeracy
Module 3: Software technology
Module 4: Administration of office management
Module 5: Business operations
Module 6: Introduction to project research
Module 7: Human resource relations understanding
Module 8: Customer service control
Module 1: Fundamentals in literacy
Module 2: Fundamentals in numeracy
Module 3: Software technology
Module 4: Administration of office management
Module 5: Business operations
Module 6: Introduction to project research
Module 7: Human resource relations understanding
Module 8: Customer service control

Learning Outcomes:

On achieving this qualification, you will be able to:

  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

Additional Information:

This course is offered to students in a virtual and public (face-to-face) setting.

You will be issued an accredited certificate on completion of this course.

Course Information

67465
SAQA Qualification ID
Service SETA
Course Type
120
Minimum Credits
3
NQF Level
12 months
Course Duration
From R23,000.00 per learner
Course cost

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