Contact Centre Support – National Certificate

Course Description:

This qualification focuses on contact centres, which have become integral to the way organisations achieve their business objectives.

As contact centres relatively new to the industry, there is a demand to develop career paths in this field. It is a high growth industry constantly in need of skilled people.

Modules:

Module 1: Contact centre culture and teamwork
Module 2: Customer service
Module 3: Computer skills
Module 4: Call handling skills
Module 5: Basic communication
Module 6: Numeracy

 

Module 1: Contact centre culture and teamwork
Module 2: Customer service
Module 3: Computer skills
Module 4: Call handling skills
Module 5: Basic communication
Module 6: Numeracy

 

Module 1: Contact centre culture and teamwork
Module 2: Customer service
Module 3: Computer skills
Module 4: Call handling skills
Module 5: Basic communication
Module 6: Numeracy

 

Learning Outcomes:

On achieving this qualification, you will be able to:

  • Identify contact centre customers and their needs
  • Respond to customers with factual and accurate information
  • Gather and process data specifically related to contact centres
  • Operate as a team member in a diverse working environment
  • Perform to the required standards and requirements
  • Implement and articulate operational activities in a contact centre

Additional Information:

This course is offered to students in a virtual and public (face-to-face) setting.

You will be issued an accredited certificate on completion of this course.

Course Information

79410
SAQA Qualification ID
Service SETA
Course Type
128
Minimum Credits
2
NQF Level
12 months
Course Duration
From R21,000.00 per learner
Course cost

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