Contact Centre Support – National Certificate
Course Description:
This qualification focuses on contact centres, which have become integral to the way organisations achieve their business objectives.
As contact centres relatively new to the industry, there is a demand to develop career paths in this field. It is a high growth industry constantly in need of skilled people.
Modules:
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
Learning Outcomes:
On achieving this qualification, you will be able to:
- Identify contact centre customers and their needs
- Respond to customers with factual and accurate information
- Gather and process data specifically related to contact centres
- Operate as a team member in a diverse working environment
- Perform to the required standards and requirements
- Implement and articulate operational activities in a contact centre
Additional Information:
This course is offered to students in a virtual and public (face-to-face) setting.
You will be issued an accredited certificate on completion of this course.
Course Information
79410
SAQA Qualification ID
Service SETA
Course Type
128
Minimum Credits
2
NQF Level
12 months
Course Duration
From R21,000.00 per learner
Course cost