This qualification focuses on contact centres, which have become integral to the way organisations achieve their business objectives.
As contact centres relatively new to the industry, there is a demand to develop career paths in this field. It is a high growth industry constantly in need of skilled people.
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
| Module 1: | Contact centre culture and teamwork |
| Module 2: | Customer service |
| Module 3: | Computer skills |
| Module 4: | Call handling skills |
| Module 5: | Basic communication |
| Module 6: | Numeracy |
On achieving this qualification, you will be able to:
This course is offered to students in a virtual and public (face-to-face) setting.
You will be issued an accredited certificate on completion of this course.
ATVANCE EMPOWERED RISK MANAGEMENT is Service SETA, MICT SETA and LGSETA accredited and recognised by SAIOSH as a professional body.
ATVANCE EMPOWERED RISK MANAGEMENT
OUR SERVICES
POLICIES
@ ATVANCE EMPOWERED RISK MANAGEMENT
2022
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