Information Technology: Systems Support – National Certificate

Course Description:

This qualification will provide learners with the introduction into the field of networking, systems and support. Amongst many other functionalities, the learners will be able to describe the different computer systems and associated hardware and network configurations.

They will be able to troubleshoot common end-user application software problems and maintain a multi-user computer operating system.

Modules:

Module 1:	PC Literacy in the workplace
Module 2:	MS Word
Module 3:	MS Outlook
Module 4:	MS Excel
Module 5:	MS PowerPoint
Module 6:	MS Access
Module 7:	About the internet
Module 8:	Mathematics
Module 9:	Communication

Module 1:	PC Literacy in the workplace
Module 2:	MS Word
Module 3:	MS Outlook
Module 4:	MS Excel
Module 5:	MS PowerPoint
Module 6:	MS Access
Module 7:	About the internet
Module 8:	Mathematics
Module 9:	Communication

Module 1:	PC Literacy in the workplace
Module 2:	MS Word
Module 3:	MS Outlook
Module 4:	MS Excel
Module 5:	MS PowerPoint
Module 6:	MS Access
Module 7:	About the internet
Module 8:	Mathematics
Module 9:	Communication

Learning Outcomes:

On achieving this qualification, the learner will be able to:

Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization
Understand the role of technology in the business context
Demonstrate basic application support skills
Demonstrate operating system support skills
Demonstrate network support skills
Relate business problems and information technology solutions
Demonstrate appropriate technical reporting skills
Demonstrate appropriate customer care in the context of IT support
Function appropriately in a change management process within a support team
Demonstrate hardware support skills for server computers
Demonstrate an understanding of Systems Support contextualised within a selected work area

Additional Information:

This course is offered to students in a virtual and public (face-to-face) setting.

You will be issued an accredited certificate on completion of this course.

Course Information

48573

SAQA Qualification ID

MICT SETA

Course Type

147

Minimum Credits

NQF Level

12 months

Course Duration

From R24,000.00 per learner

Course cost

Information Technology: Systems Support – National Certificate

Course Description:

Modules:

Learning Outcomes:

Additional Information:

Course Information

CONNECT WITH US

ON SOCIAL MEDIA

Make an ENQUIRY