Information Technology: Systems Support – National Certificate

Course Description:

This unit standard will equip students with the knowledge and competencies to understand and  use computer technology in the modern age.

This course will provide you with the fundamental and required knowledge, skills and values which will support further studies in the field of information technology. Learners will be taught how to effectively research a computer topic, problem-solve for single-user and multi-user computer operating systems and you’ll be introduced to enterprise systems management and its role in IT systems support and the concepts of multi-user computer operating systems.

Modules:

Module 1: Research a Computer Topic

  • Plan the research of a computer topic
  • Conduct research of a computer using computer technology
  • Present the results of research of a computer topic using computer technology
  • Problem-solving for single-user and multi-user computer operating system
  • Describe software diagnostic tools for single-user and multi-user computer operating systems
  • Identify problems related to single-user and multi-user computer operating systems
  • Resolve problems with single-user and multi-user computer operating systems

Module 2: Enterprise Systems Management and its role in IT Systems

  • Describe enterprise systems management components
  • Explain the purpose of systems management in systems support

Module 3: The Concepts of Multi-User Computer Operating Systems

  • Describe a multi-user operating system
  • Analyse multi-user computer operating systems

Module 1: Research a Computer Topic

  • Plan the research of a computer topic
  • Conduct research of a computer using computer technology
  • Present the results of research of a computer topic using computer technology
  • Problem-solving for single-user and multi-user computer operating system
  • Describe software diagnostic tools for single-user and multi-user computer operating systems
  • Identify problems related to single-user and multi-user computer operating systems
  • Resolve problems with single-user and multi-user computer operating systems

Module 2: Enterprise Systems Management and its role in IT Systems

  • Describe enterprise systems management components
  • Explain the purpose of systems management in systems support

Module 3: The Concepts of Multi-User Computer Operating Systems

  • Describe a multi-user operating system
  • Analyse multi-user computer operating systems

Module 1: Research a Computer Topic

  • Plan the research of a computer topic
  • Conduct research of a computer using computer technology
  • Present the results of research of a computer topic using computer technology
  • Problem-solving for single-user and multi-user computer operating system
  • Describe software diagnostic tools for single-user and multi-user computer operating systems
  • Identify problems related to single-user and multi-user computer operating systems
  • Resolve problems with single-user and multi-user computer operating systems

Module 2: Enterprise Systems Management and its role in IT Systems

  • Describe enterprise systems management components
  • Explain the purpose of systems management in systems support

Module 3: The Concepts of Multi-User Computer Operating Systems

  • Describe a multi-user operating system
  • Analyse multi-user computer operating systems

Learning Outcomes:

On achieving this qualification, the learner will be able to:

  • Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization
  • Understand the role of technology in the business context
  • Demonstrate basic application support skills
  • Demonstrate operating system support skills
  • Demonstrate network support skills
  • Relate business problems and information technology solutions
  • Demonstrate appropriate technical reporting skills
  • Demonstrate appropriate customer care in the context of IT support
  • Function appropriately in a change management process within a support team
  • Demonstrate hardware support skills for server computers
  • Demonstrate an understanding of Systems Support contextualised within a selected work area

Additional Information:

This course is offered to students in a online e-learning, virtual and public (face-to-face) setting.

You will be issued a certificate of completion at the end of this course.

Course Information

114076; 114183; 114056; 114058
SAQA Qualification ID
MICT SETA
Course Type
20
Minimum Credits
5
NQF Level
2 weeks
Course Duration
From R4,500.00 per learner
Course cost

Make an ENQUIRY

First Name*
Last Name*
Delegates*
Type of training*
Consent*