Information Technology – Technical Support – FET Certificate
Course Description:
This qualification will help the learner in building a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support.
This course covers basic knowledge needed for further study in the field of Systems Support at Higher Education levels. A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in the Systems Support fields
Modules:
| Module 1: | Communicate effectively in a technical support environment |
| Module 2: | Mathematical literacy |
| Module 3: | Computer technology principles and support |
| Module 4: | Data communications and networking support |
| Module 1: | Communicate effectively in a technical support environment |
| Module 2: | Mathematical literacy |
| Module 3: | Computer technology principles and support |
| Module 4: | Data communications and networking support |
| Module 1: | Communicate effectively in a technical support environment |
| Module 2: | Mathematical literacy |
| Module 3: | Computer technology principles and support |
| Module 4: | Data communications and networking support |
Learning Outcomes:
On achieving this qualification, you will be able to:
- Communicate effectively with fellow IT staff & users of information systems
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business
- Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment
- Demonstrate an understanding of computer technology principles
- Select and use materials and equipment safely for technological purposes
- Work effectively as a team member within a support team
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
- Hardware and infrastructure support for personal computers
- Hardware and infrastructure support for office products
- Data communications and network support
Additional Information:
This course is offered to students in a virtual and public (face-to-face) setting.
You will be issued an accredited certificate on completion of this course.